Terms of use

Who this agreement is with

These terms are between you and [legal entity name to be confirmed], which runs Hope After Loss Project. By creating an account or buying anything here, you agree to them, to the Privacy notice, and to the Coaching and education disclaimer. If you do not agree, please do not use the platform.

What this is, and is not

Hope After Loss Project offers grief education, a structured programme, a community of people who have also lost someone, and coaching. It is run by a person who has lived this, not by a clinic.

It is not therapy, counselling, medical care, or crisis support, and nothing here replaces them. If you may be in danger, stop reading and call 911, or call or text 988 in the United States. The Coaching and education disclaimer says more, and it is part of this agreement.

Who can hold an account

You must be at least 18 years old. You must give a real email address and keep your sign-in details to yourself. You are responsible for what happens under your account, and you should tell us at [contact email to be confirmed] if you think someone else has used it.

The platform is offered from the United States. If you use it from elsewhere, you are responsible for making sure that is lawful where you are.

Your writing is yours

Everything you write here — reflections, your story, messages — belongs to you. We claim no ownership of it.

So that the platform can work, you give us permission to store it and to show it to exactly the people you have chosen to show it to, and to no one else. Your reflections are shown to nobody. Your story is shown only according to your own visibility setting, which starts at private. Messages are shown to the people in the conversation. When you delete something, that permission ends, subject to the short recovery window described in the Privacy notice.

We will never use your writing to train an AI, sell it, quote it in marketing, or show it to staff except where you have reported a message and the quoted context is needed to act on your report.

Our content is ours

The courses, lessons, worksheets, book excerpts, and the method itself are the author's work and are protected by copyright. When you enrol, you get a personal, non-transferable licence to use them for your own grief — to read, to download worksheets for yourself, to return to them. You may not copy them for others, sell them, teach from them, or put them online.

Facilitators who complete the training are licensed separately to teach from the material, on the terms of that training.

How you are expected to behave

The Community guidelines are part of this agreement. In short: be honest, be kind, keep what others share in confidence, do not give medical or legal advice, do not sell anything, and do not contact someone who has asked you not to. We can suspend or remove an account that breaks them. Where we can, we will tell you why.

Paying for things

Prices are shown before you pay. Payment is taken by Stripe; we never see your card details. Your order is complete when Stripe confirms payment, and your access opens then.

Prices can change over time. A change never affects something you have already bought.

Refunds are governed by the Refund policy, which is part of this agreement.

Ending things

You can delete your account at any time from your settings. The Privacy notice says exactly what is removed and what is kept.

We can suspend or end your access if you break these terms or the Community guidelines, if we are required to by law, or if we close the platform. If we close it, we will give reasonable notice and you will be able to download your writing first.

Certificates

A certificate issued for completing facilitator training records that you completed that training. It is not a professional licence, a clinical qualification, or an endorsement, and it does not permit you to describe yourself as a counsellor or therapist. We can revoke a certificate for cause, and a revoked certificate is recorded as such.

What we promise, and what we cannot

We will run the platform with care, keep your data as the Privacy notice describes, and be straight with you. We cannot promise that grief will lift on a schedule, that the platform will be available every minute, or that anything here will be right for you. The programme is offered as it is.

Limitation of liability: to the extent the law allows, our total liability to you for anything arising from your use of the platform is limited to the amount you paid us in the twelve months before the claim. We are not liable for indirect or consequential loss. Nothing in these terms limits liability that the law does not allow to be limited, including for death or personal injury caused by negligence, or for fraud.

Disagreements

If something has gone wrong, write to us first at [contact email to be confirmed]. Most things can be sorted out by talking.

Governing law and disputes: these terms are governed by the law of [governing jurisdiction to be confirmed]. Any dispute that cannot be resolved between us will be brought in the courts of [governing jurisdiction to be confirmed], unless the consumer-protection law where you live gives you the right to bring it elsewhere, in which case that right stands.

Changes to these terms

If we change these terms in a way that matters, we will publish a new dated version and ask you to read and accept it the next time you sign in. Using the platform after that is your agreement to the new version. If you do not agree, you can delete your account, and the Refund policy will apply to anything unused.